Legal

Privacy Policy

How CallEasify collects, uses, and protects information across our AI calling platform and websites.

Last updated August 7, 2026.

1. Who we are

This Privacy Policy explains how CallEasify (“we”, “us”, or “our”) collects, uses, and shares information when you use our websites, dashboards, APIs, and AI voice calling services (collectively, the “Services”). Our Terms of Service govern use of the Services. Enterprise customers may also enter a Data Processing Agreement that supplements this policy for Controller–Processor processing.

2. Information we collect

  • Account information — name, work email, company, role, and billing details you provide when you sign up or purchase a plan.
  • Contact and campaign data — phone numbers, names, and other fields you upload or sync (for example from a CRM or spreadsheet) so agents can place outbound calls.
  • Call content — audio recordings (when enabled), transcripts, summaries, outcomes, AMD results, and related metadata such as time, duration, and attempt count.
  • Usage and device data — log data, IP address, browser type, approximate location, and product analytics that help us operate and improve the Services.
  • Communications — messages you send to support, sales, or other CallEasify contacts.

3. How we use information

  • Provide, maintain, and improve the Services — including running campaigns, routing handoffs, enforcing calling windows, and generating outcomes.
  • Process payments, prevent fraud, and manage subscriptions.
  • Send product, security, and account notices. Marketing emails only with your consent where required, and you can opt out anytime.
  • Comply with law, respond to lawful requests, and enforce our terms.
  • Train and evaluate models only where permitted by your agreement and configuration — customer call content is not used to train general models unless you explicitly opt in.

4. AI voice agents and recordings

CallEasify processes call audio and related context to power outbound conversations, detect voicemail/IVR, capture outcomes, and (when enabled) store recordings and searchable summaries. You control retention and recording settings for your workspace. You are responsible for providing any required notices or consents to the people you call.

5. How we share information

  • Service providers — hosting, telephony, analytics, email, and payment processors that help us run the Services under contractual confidentiality and security obligations.
  • Integrations you connect — for example CRM or messaging tools; data shared follows the permissions you grant.
  • Legal and safety — when required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale.
  • We do not sell personal information.

6. International transfers

We may process information in India and other countries where we or our providers operate. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

7. Data retention

We retain account and billing data for as long as your account is active and as needed for legal, tax, and dispute purposes. Call recordings, transcripts, and campaign data follow your workspace retention settings, subject to longer retention when required by law or for security investigations.

8. Security

We use administrative, technical, and organizational measures designed to protect information — including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; please use strong credentials and limit access within your organization.

9. Your rights and choices

  • Access, correct, or delete personal information we hold about you, subject to legal exceptions.
  • Export or restrict certain processing where applicable law provides that right (for example under the DPDP Act).
  • Opt out of marketing communications via the unsubscribe link or by contacting us.
  • Manage DNC / opt-out lists for contacts reached through the Services in your workspace settings.

10. Children’s privacy

The Services are built for business use and are not directed to children under 16. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated date and, when changes are material, provide additional notice through the Services or by email.

12. Contact us

For privacy requests or questions, email hello@calleasify.com.

Questions? hello@calleasify.com · Contact us